Frequently asked questions

Archipad is compatible with all iPads. However, for the best experience, we recommend that you use an iPad with 32 GB or more.

To get the most out of Archipad, make sure you have an iPad with the latest version of iOS or the previous version.

Yes, our website is fully compatible with any computer. All you need to do is visit https://cloud.archipad.com/

If you don’t have a Wi-Fi connection, you can connect your iPad to a PC or Mac using the USB cable supplied to transfer data to the iPad.

iPads equipped with the Cellular or 4G option can also use the cellular network for data connections.

Archipad is exclusively compatible with iPads.
However, work packages can use Archipad Mobi, a dedicated application for Android tablets. You can access Archipad Mobi via https://archipad.mobi/ or the web version of our application via https://cloud.archipad.com/.

To update the new version of the Archipad application on your iPhone or iPad, follow these steps:

1. Open the App Store on your device.
2. Touch your profile icon at the top right of the screen.
3. Scroll down to see available updates and associated release notes.
4. Next to the Archipad application, locate the ‘Update’ option and press it. This will trigger the download of the most recent version of that particular application.

Following these steps will ensure that your Archipad application is always up to date, with the latest improvements and features available.

It is not possible to use the same account on several iPads or iPhones at the same time. If you try to sign in on a second device, an error message will be displayed. You will need to disconnect from one device before you can successfully connect to another.

Yes, you can find it in the section dedicated to documentation, in the Resources menu, submenu Archipad user guide.

To contact our technical support team, you have several options:

• By email: Send a message to support@archipad.com for written assistance.
• Via our website: Go to our website and access the “Contact” menu to submit your request online.
• By telephone: You can also call us on 04 22 72 01 55 for immediate assistance.

Whichever method you choose, our support team is here to help you solve your problems and answer all your questions.

We support PDF, DWF and DWFx (for BIM) formats.

You can adjust the size of the plans and enlarge them by up to 400%. Zooming is done with a pinch of the fingers. Note that the storage capacity of your iPad is taken into account. In general, a plan is around 500KB in size, which means you can store at least 10,000 plans, depending on your device’s storage capacity.

Go to the “Plans” section and click on the “+” button. You can import plans from your computer from: Dropbox, Google drive, Box or OneDrive

When importing a multi-page PDF document, it is important to note that Archipad will only take the first page into account.

It is important to note that the name of the plan must be identical to the previous version. Note that if your plan includes observations, the new plan must have the same scale and orientation so that the osbservations are correctly positioned.

1. Go to the “Plans” section of your project.
2. Select the plan you wish to update.
3. Press the “i” (for information) icon to the right of the plan. A new window will open.
4. Click on the “+” button to import the new version of your plan.
5. To use the version you’ve just imported, select the plan, then click on the flag on the right to activate it.

By using zones! A zone is a space where you can store and sort your plans and documents according to their location. You can see zones in the Archipad application, but you can only create them in Archipad Cloud.

To create a zone, follow the steps below:

1. Click on the plans section
2. Click on the blue “+” button at the top right of the screen
3. A menu will appear with the following options: “Add a plan” and “Create a new zone”.
4. Choose the “Create a new zone” option

Create a standard observation for each work package:

1. Go to the “information” page
2. Select a work package, then click on the “standard observation” heading
3. Enter your observation, which will then be proposed to you when you create a new reserve for the same work package

On Archipad Cloud and Archipad App:

1. Select a visit.
2. Choose the observation to which you want to add a comment.
3. Click on the current status, then select “History and comments” and “Add a comment”.

On Archipad Mobi:

1. Open the relevant project.
2. Select “Observations”.
3. Click on the observation to which you want to add a comment.
4. Finally, select “Add a comment” (put a space between the 2 lines).
5. To view the comments on your observations, simply go to “History and comments”.

Yes, you can include several photos to your observations, as well as comments and remarks.

An observation cannot be “lifted” during the creation visit.

To “Lift” an observation, you need to create a new visit. Once the new visit has been created, select the observation, access the “Status” field and choose the “Lift” option. Once the observation has been lifted, the colour of the dot will change to grey and will be crossed out.

Absolutely! Here’s how to do it:

On Archipad Cloud, use your mouse to select the observation pad, then drag it by holding down the mouse button to the desired location.

On the Archipad App, touch the observation pad, then drag your finger to the new location you want.

You can customise the colour of the work package labels to differentiate them more clearly.

1. Go to the “information” page
2. Select the “Preferences” submenu
3. Scroll to the bottom of the page in the “Observations” section, select the “Dot colours” field and then choose the “By work package” option.

You can also change the event colours by job batch in the “Schedule” section of the Preferences.

On Archipad Cloud:

1. Generate your report
2. Click on the “Share” option
3. Copy the link to the generated report and email it to your colleagues

On Archipad App :

1. Generate your report
2. Click on the “Share” icon
3. Select the “Send by email” option. A dialog box will open, allowing you to add the email addresses of your participants. The report will be attached in PDF format

To add new contacts to your projects, go to the “Information” page and click on the “+” button in the “People related to the project” or “Work packages” section and fill in the information.

Project sharing can only be done from Archipad Cloud :

1. Go to the “information” page
2. Click on the “Sharing” submenu
3. Select the “+” option in the “Project shared with” section. A new window will open, enter the email address of the collaborator and define their access rights to the project.

The collaborator must have an Archipad Premium licence to be able to access the project.

Administrator:

Has unrestricted access to this project, an administrator has the same rights as you on this project.

Collaborator:

Can place and remove observations, edit remarks, generate and share reports. Cannot modify project data such as contacts or plans.

Guest:

Can only view information in the project. Cannot modify anything in the project.

Projects can only be shared from Archipad Cloud :

1. Go to your project’s “information” page
2. Click on the “Sharing” submenu and select the “+” in the “Work packages using Archipad” section.
3. Choose the appropriate work package, then click on “Invite”. It is important to note that the work package does not need to have an Archipad Premium licence to access Archipad Mobi.

Archipad Premium is the main Archipad subscription. It gives you access to all the functionalities dedicated to architects, project managers and general contractors.

Archipad Developer is the subscription dedicated to property developers. It includes Archipad Premium, plus functionalities dedicated to property developers: separation of purchaser observations, execution monitoring observations, access to key handover management, vigiks, water/gas meter reading, new roles, etc.

Archipad Mobi is the subscription dedicated to work packages, enabling you to consult the list of observations assigned to them in real time. The subscription is completely free. Access to Archipad Mobi is included in your Archipad Premium subscription!

We accept credit cards (Visa, MasterCard, American Express, Discover, JCB and Diners Club) for online payments. We also accept bank-to-bank transfers.

For more details on payment methods, please contact our sales department.

You can update your bank details on Archipad Cloud :

1. Click on the avatar in the top right-hand corner
2. Select “Profile
3. Click on the “Billing” tab

In order to support the integration of the latest technologies for all students and teachers, we offer free Archipad licences.

To obtain your free Archipad licence, please create an account and send us an email with a copy of your student or professional card. Once your application has been approved, you will be able to enjoy Archipad without any restrictions for one year, with the possibility of renewing this licence as long as you can justify your status.

If you wish to change your contact details, we encourage you to submit your request by e-mail to our support department at support@archipad.com.

To suspend automatic renewal of your subscription

1. Click on the avatar in the top right-hand corner
2. Select “Profile”.
3. Go to the “Billing” menu. Deactivate the “automatic renewal” button. Confirm that you wish to deactivate renewal by clicking on the “Suspend automatic renewal” button.